Return & Refund Policy

Thank you for shopping at CycleCrafted. We take great pride in providing our customers with quality cycling jersey. Since all of our products are print-on-demand, we do not accept returns. However, we understand that sometimes things don't go as planned, and we want to make sure you are completely satisfied with your purchase. So, if you experience any issues with your order, we are committed to ensuring your satisfaction by offering refunds or replacements.

Refund & Replacement Eligibility

We will provide a refund or replacement if your order meets the following conditions:

  • Defective Products: If the product has a print issue, fabric damage, or other manufacturing defects.

  • Incorrect Item Received: If you receive a product that does not match your order in terms of size, color, or design.

  • Damage During Shipping

Timeframe for Refunds or Replacements

  • You must contact us within 30 days of receiving your product to be eligible for a refund or replacement.

  • After the 30-day period, we are unable to process any refunds, or replacement.

How to Request a Refund or Replacement

  1. Contact Us:
    Send an email to support@cyclecrafted.com with the following details:

    • Your order number

    • Description of the issue

    • Photos showing the defect or issue

  2. Confirmation:
    After reviewing your request, we will confirm and process your refund or replacement within 7 days.

  3. Choose Your Option:

    • Replacement: If you choose to receive a replacement, we will ship the new item and provide a tracking number within 1-7 days from production.

    • Refund: If you choose a refund, we will initiate the refund immediately. Please note, refunds typically take 3-5 days to reflect in your account, depending on your payment provider.

Non-Eligible Replacement/Refund Cases

We do not offer refunds or replacements in the following cases:

  • Change of mind or if you no longer want the product.

  • Product damage caused by the customer (e.g., misuse, wear and tear, alterations).

  • Used or washed items.

  • Requests made after 30 days from the date of delivery.

Important Notes:

  • No Return Shipping Required: Since we do not accept returns, you will not be asked to return the product.

  • Shipping Fees: No return shipping fees will be charged, as we do not accept returns for items. If there is an issue with your product, we will address it without asking you to ship it back.

Disclaimer

  • Complete Information: You must provide all necessary information and documentation when requesting a refund or replacement. We reserve the right to decline support if there is suspected fraudulent activity or incomplete information.

  • We are not liable for any losses or delivery issues due to the following reasons:

    • Recipient unavailability or failure to collect the package.

    • Incorrect or insufficient address provided by the customer.

    • Package refusal or theft after delivery.

    Please ensure your shipping address is accurate when placing your order. If you notice any issues with the confirmation details, contact us immediately at support@cyclecrafted.com so we can provide prompt assistance.

If you have any questions or need further assistance, feel free to contact us at support@cyclecrafted.com. 

Thank you for choosing CycleCrafted! We appreciate your support and are here to ensure that your cycling experience is the best it can be.